Andrew H. Colby is a member of the Office of the CTO at Guavus (A Thales Company), a company in AI-based analytics working with the top CSPs worldwide. He leads initiatives with customers to identify ways to apply analytics to improve and transform their operations and customer experience. He has worked in the areas of telecom and IP networking, operational support systems, and data analytics, for more than 30 years. For more information, email [email protected] or visit www.guavus.com. Follow Andrew Colby on Twitter @ahcolby.