Privacy Policy


Practical Communications, Inc. (“PCI”) has made some changes to our privacy policy regarding the way it uses the information it collects. PCI’s Privacy Policy has been updated, and the new Privacy Policy (“Policy”) is effective on April 8, 2021. 


This Privacy Policy covers information which you give us, Practical Communications, Inc. (“PCI”), about yourself and your professional background as you register for or attend our face-to-face events around the world, visit or participate in any of our web sites or online venues and communication hosted on servers in the United States or volunteer information in any social media context.  

PCI, owner of ISE (ICT Solutions & Education), formerly OSP® magazine, connects network evolution professionals with innovative solutions and concise education across the rapidly changing ICT landscape by sharing information and resources online or at face-to-face events. Our Policy will govern our collection and use of information about you. 


This website is owned and operated by PCI, an Illinois S Corporation located at 1320 Tower Road Schaumburg, IL 60173. This Policy applies to information collected on this website and any PCI’s website accessed via a user’s computer, mobile, e-reader, tablet or other device (“Device”) used to access the online services, and applications and sites affiliated with PCI products and events, that link to this Policy (collectively, the “Online Services”). This Policy is incorporated into and subject to the terms of use of this website (“Terms of Use”). Each time that you access or use the Online Services, you signify that you have read, understand and agree to be bound by the Terms of Use and this Policy. If you do not agree to the Terms of Use and this Policy, you must discontinue using our Online Services. 

a. Changes to this Privacy Statement 

From time to time, PCI may update its Policy. PCI will post the new Policy with a new Effective Date to notify you of these changes. PCI will provide notice to you, and, if PCI is required by applicable law, PCI will obtain your consent. If PCI has not obtained your consent, you are deemed to consent to our then-current Policy by accessing the Online Services after the Effective Date. If you are concerned about how your information is used, you should check back to this Policy frequently for updates. Unless you are an EU Resident or Canadian Resident for whom different methods of consent apply (as discussed in the Section XIII and XIV below), by accessing the Online Services after the Effective Date, you are deemed to consent to our then-current Policy. 


As used in this Privacy Policy, PCI defines the types of information it collects as follows: 

“Your personal information” is information that directly identifies you as a particular individual, which may include your first name or first initial and your last name in combination with another data element such as your email address or mailing address. 

“Your payment information” is information that corresponds to a financial account that we use to process payments from you, such as your credit card account. 

“Your non-personal information” is any information that is not your personal information or your payment information where your information has been deidentified or made anonymous. 


b. Information You Provide 

Email Newsletters: When you sign-up to receive free PCI email information newsletters, PCI may require that you supply your name, email address and other information. 

Registration for other PCI Products, Services and Events: When you register to receive PCI products or services or sign up for various events, whether they are free or paid, and whether they are offered by us or provided in association with our third-party partners, PCI may require that you supply your full name, email address, contact information, and other information. In some instances, PCI also collects credit card information to bill subscribers for premium products and to bill attendees for events. 

Sweepstakes, Contests and Promotions. We may offer sweepstakes, contests, and other promotions (a “Promotion”) that may require registration. You will be asked to provide certain information in order to participate in any such Promotions, and any information you provide may be used and disclosed as set forth in this Policy, as well as in connection with the administration of such Promotion and as required by law or permitted by the Promotion’s official rules. 

Research Surveys. You may elect to provide information in connection with PCI research surveys or research surveys offered in conjunction with our advertisers and/or partners. 

Credit Card Information: If you use a credit card to pay for any PCI products or services, PCI may retain your credit card information in order to renew your account in the event you elect to renew your subscription. You should never provide detailed credit card information directly to PCI via an unsecure form (such as email). 

Partner Products & Services Offered on the Online Services: Third parties, such as partners, sponsors or advertisers whose services are promoted or advertised on the Online Services may request that you provide personal information. Please see below for further details about this. 

Third Parties: PCI may collect information about you that PCI receives from other sources. 

b. Information Collected from Tracking Technologies 

Information Collected Using Technology. PCI may use a variety of technologies (collectively, “Tracking Technologies”, which are further described in Section XV below) to gather personal and non-personal information (which is any information that does not reveal your specific identity) automatically (or passively) whenever you visit or interact with the Online Services. We also work with third parties to provide certain functionalities on the Online Services and to improve the effectiveness of the Online Services and its content. Separate and distinct from information PCI shares with third parties (as further described below), third party companies may also use Tracking Technologies to independently collect and store information about you and your usage of the Online Services and may combine this information with information they collect from other sources. Please note, we do not control Tracking Technologies used by third parties, and their use may be governed by the privacy policies of the third parties employing the Tracking Technologies. To learn how to turn off certain Tracking Technologies, see below. 

Device Information: PCI may collect certain, non-personal information about the Device you use to access PCI’s services, including but not limited to IP addresses for your Devices, unique device identifiers, browser types, browser language and other transactional information that does not personally identify you. 

User History: PCI may log certain usage information about your use of the Online Services, which may include a history of the pages you view. If you download and use any PCI software application on your Device, the log files will automatically be collected by the application and sent to PCI’s servers when your Device syncs up for the latest content available. 

Mobile/Location Information:  We may collect additional information from you if you access the Online Services through a mobile device, for example your unique device identifier, device’s operating system, mobile carrier, or location when you opt in for us to do so. However, the degree to which your location can be identified depends on the device you are using (e.g. laptop, smartphone, tablet) and how you are connected to the internet (e.g. via cable broadband connection, WiFi, etc.). If you enable location services for the Online Services we may collect regional location data periodically as you use or leave open the Online Services. We may also collect your location information from your IP address or zip code. We may also use location data internally or in conjunction with our third-party service providers to customize your experience and provide offers that may be relevant to you. Depending on the platform you use to access the Online Services (e.g., Apple™ iOS, Google™ Android, Windows, etc.) you may be able to control from within the settings on your wireless device whether location data is collected. 


c. Social Networking Services: 

When you log into PCI through social networking accounts, or link your social networking accounts with the Online Services or third party social media platforms, you understand that you may be allowing us ongoing access to certain information stored on those platforms. In addition, as you interact with the Online Services, you may also be providing information about your activities to the third party social networking platforms, as applicable. Your use of such information is governed by the privacy policy of the third party social networking platforms. You should make sure that you are comfortable with the information such services may make available to us by visiting the applicable platforms’ privacy policies and/or modifying your privacy settings directly with those platforms. 



PCI uses your personal and non-personal information that it collects from you and about you for the purposes set forth below. For the avoidance of doubt, PCI may use and disclose non-personal information for any purpose, except where PCI is required to do otherwise under applicable law. If PCI is required to treat non-personal information as personal information under applicable law, then PCI may use and disclose it for all the purposes for which PCI uses and discloses your personal information. PCI may use the information collected from one portion of the Online Services on other portions of the Online Services, and PCI may combine information gathered from multiple portions of the Online Services into a single record. PCI may also use or combine information that PCI collects offline or from third-party sources with your information collected from the Online Services. Additionally, data collected from a particular browser or Device may be used with another computer or Device that is associated with the browser or Device on which such data was collected, or transferred to a third party who may be able to track your activity across Devices. PCI may use this information to: 

Enable Usage: PCI uses the information it gathers about you to enable your use of PCI’S products and services, including but not limited to accessing the Online Services, receiving e-newsletters, renewing subscriptions and paid services, participating in message boards and receiving requested product and services. 

Data Enhancement: PCI may acquire information from other trusted sources to update or supplement the information that you provided or we collected automatically, such as information to validate or update your address or other information. 

Customizing Your Experience on the Online Services: PCI uses the information that it collects and acquires to customize your user experience on the Online Services, including delivering content to you that we think would be most relevant and of interest to you and providing you with an enhanced experience based on the type of Device you are using. 

Advertising: We use third-party ad servers and ad networks that use tracking technology to collect information about your visits on other services and when you access the Online Services to send you targeted advertisements. They automatically receive your IP address or mobile device identifier when this happens. They may also use Tracking Technologies (as described in this document) to measure the effectiveness of advertisements and to personalize the advertising content and to serve you advertisements that are relevant to your regional location. We may also use information collected using third party cookies and beacons on the Online Services and in our emails to deliver advertising about the Online Services displayed to you on third party services. Google is one of the companies that we use to serve advertising and perform analytics on some of the Online Services. We and third party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to the Online Services. To learn about Google Analytics’ currently available opt-outs for the Web, see below. 

Statistical Analysis: PCI may perform statistical, and marketing analyses of user behavior for a variety of purposes, such as to measure interest in the various areas of PCI sites, to better understand subscription and purchasing patterns for product development purposes and to inform advertisers about PCI’s subscriber base. PCI also uses third parties to provide PCI with information, reports and analysis about the usage and browsing patterns of users of PCI products and services. Such third parties track and analyze non-personally identifiable usage and volume statistical information about PCI visitors and customers with respect to the Online Services and track and analyze anonymous usage and browsing patterns of users of the Online Services. 

Account Maintenance and Service Updates: PCI may utilize the contact information you provided at registration, such as your telephone number and email address, to contact you regarding your account, your subscriptions and other products or services which you have requested or in which you are currently enrolled. These may include order confirmations, renewals/expiration notices, notifications about credit card issues, and changes to the subscriber agreement and PCI products. 

Push Notifications: The Online Services may include a function that allows us to use push notifications to send you updates, communications, and other messages about the Online Services. To opt out of getting these push notifications or other messages, you must turn off the push notification function within your device settings. 

E-Mail Newsletters: If you have registered to receive email newsletters, you shall receive emails specifically for such newsletters. If you choose to no longer receive such email newsletters, you may unsubscribe from such emails (see below for instructions). 

E-Mail Promotions: PCI may also periodically send you email messages about products and services that PCI or its partners think may be of interest to you. If you choose not to receive such emails, you may unsubscribe from such emails (see below for instructions). 

Other Emails: If you use the “Email This Article” feature to email links to articles, the email that you supply to PCI may be saved for your convenience only (for clarification, any such email address provided to send links to articles will not be used or shared by PCI for any other purpose). If you send PCI emails, you should be aware that any information provided in an email may not be secure or encrypted and therefore may be available to misappropriation by others. Please exercise caution if you decide to disclose any personal or confidential information in such email and please be advised that you should not provide detailed credit card information directly to PCI via an unsecure form (such as email). PCI representatives shall use your email address from such email to respond to any of your questions or comments. 

Administrator Uses: If your use of the Online Services is managed for you by an account administrator then your account administrator and resellers who provide user support to your organization may have access to your personal information (including your email and other data). Please refer to your account administrator’s privacy policy for more information. 

Archival Purposes: Personal and other information that you provide to us, in the course of, participating in the Online Services may be gathered and stored in one or more of our corporate databases. We may retain information from canceled accounts to comply with law, prevent fraud, assist with investigations, resolve disputes, analyze or troubleshoot programs, enforce our terms of use, or take other actions permitted by law. We may also retain information to prevent re- registration in the event that your account has been suspended or terminated, or to create an archival copy of your information, which might be used by us for recordkeeping and internal purposes. We will retain your information for the period of time, necessary to fulfill the purposes outlined in this Policy unless a longer retention period is permitted or required by law. 



PCI may, on occasion, choose to share the personal information collected about users with select third parties for certain purposes, such as the following: 

Third Party Promotions: PCI may share your personal information with select third parties so that they may provide you with product or service offerings or promotions via email or direct mail which PCI feels may be of interest to you. Many of PCI’s subscribers find these email and direct mail promotions valuable, whether they are shopping for merchandise, taking advantage of special offers, or purchasing unique services. You may opt-out of having your personal information shared for this purpose, as described in greater detail below. 

Partner Products & Services Offered on the Online Services: If you provide personal information to third parties, such as partners, sponsors or advertisers whose services are promoted or advertised on the Online Services, you may be providing your information to both PCI and the third party. Your personal information will be subject to this Policy as well as the privacy policy and practices of such third party. PCI cannot make guarantees or warranties as to the nature of a third party’s use of your personal information. 

Third Party Event Sponsors: When you register for a PCI event (including any webinars and eventsPCI may share the information you provide, such as your name, company name, postal address and email address, with third parties who are sponsoring the applicable event. You may opt-out of having such information shared for this purpose, as described in greater below. 

Mobile Carriers: If you access the Online Services through a Device or app, we may also share your information with mobile carriers, operating systems and platforms. 

Personal information about you as an individual subscriber or registrant may be shared, regardless of your “opt-out” status, in the following instances: 

Compliance with Law: PCI may release information if it is required to do so by law or in the good-faith belief that such action is necessary to: (1) comply with the law or comply with legal process served on PCI; and (2) protect and defend the legitimate business interests, rights or property of PCI, its users, advertisers, customers, sponsors, advertisers or affiliates. 

Vendors: PCI may on occasion use third-party vendors to assist it in performing its business functions, such as mailing statements to subscribers, email distribution, processing data and payments, and providing customer service. Personal information may be shared with these businesses or individuals to allow them to perform their assigned functions, but is limited to that information needed to perform the assigned function, and may not be used for any other purpose.  These functions are pursuant to contractual obligations with PCI requiring such third-party vendors to maintain the privacy and security of your personal information. 

Organizational Changes: Should PCI undergo a sale, merger, consolidation, change in control, transfer of substantial assets, reorganization or liquidation, PCI’s accumulated customer information will be treated as an asset and, like other business assets, subject to transfer to or acquisition by a third party. We may also disclose information about our users, in connection, with a commercial transaction where we, or any one of our businesses, is seeking financing, investment, support or funding. 

Please note that once we share your information with another company, the other company’s privacy practices will govern their use of the information. 



PCI is not responsible for the content or the privacy policies of websites to which it may link. This Policy applies solely to information collected by PCI. You should consult the respective privacy policies of any applicable third parties to learn more about their privacy practices. 



To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, PCI has put in place appropriate physical, electronic, and managerial procedures to protect the information PCI collects. Please understand, however, that while we try our best to safeguard your personally identifiable information once we receive it, no transmission of data over the Internet or any social media or other public network can be guaranteed to be 100% secure. 

You need to help protect the privacy of your own information, including maintaining the confidentiality of any account information or access credentials. You must take precautions to protect the security of any personally identifiable information that you may transmit over any public or untrusted network by using encryption and other techniques to prevent unauthorized persons from intercepting or receiving any of your personally identifiable information. You are responsible for the security of your information when using unencrypted, open access, public or otherwise unsecured networks. 

In the event you disclose any of your personal information in a public forum in the Online Services, the information in that disclosure will be treated as public, we will not take any steps to protect, secure, or delete that disclosure, and you should not have any expectation of privacy or confidentiality with regards to that disclosure. 



PCI will continue to store and process your personal information until the earlier of (i) you request that we delete your personal information in accordance with the procedures set forth in this privacy policy, or (ii) PCI decide to delete your personal information such as because you failed to use PCI’s services for a prolonged period of time (as determined in PCI’s sole discretion) or another business reason makes it desirable for us to delete your personal information. 



The PCI site is directed to a general audience and not directed to those under the age of 13PCI asks that minors not submit any personal information. PCI does not knowingly collect personal information from individuals under 13 years of age and if we obtain actual knowledge that a user is under 13 years of age, we will take steps to remove that user’s personal information from our systems. 

If you believe that we have inadvertently collected personal information from a child under 13, please contact us at so we can take appropriate steps to delete the child’s personal information.   

We define “personal information from a child under 13” to include (1) a first and last name; (2) a home or other  physical address including street name and name of a city or town; (3) online contact information such as an email address or instant messaging user identifier; (4) a screen or user name; (5) a telephone number; (6) a persistent identifier that can be used to recognize a user over time and across different online services, including an IP address or a unique device identifier; (7) a photograph including the child’s image; or (8) geolocation information sufficient to identify street name and name of a city or town. 



The Online Services is operated in the United States and is intended for users located in the United States and internationally. If you are located anywhere outside of the United States, please be aware that information we collect, including personal information, will be transferred to, processed and stored in the United States. The data protection laws in the United States may differ from those of the country in which you are located, and your personal information may be subject to access requests from governments, courts, or law enforcement in the United States according to the laws of the United States. By using the Online Services or providing us with any information, you consent to the transfer, processing and storage of your information in the United States. You are also consenting to the application of United States federal and Illinois state law in all matters concerning the Online Services and this Policy.  



The laws of the State of Illinois shall govern any dispute, including those disputes arising from PCI’s use of personal information or otherwise relating to privacy, as specified in the Terms of Use. This Policy does not create rights enforceable by third parties. 



In accordance with its obligations under the EU General Data Protection Regulation, PCI sets forth the following additional notices and policies with respect the residents of the EU who use its services.  

a. Purposes For Collecting Personal Information 

PCI only collects and uses your personal information only where it has a legal basis to do so, including: 

  • PCI needs it to provide you the Online Services and PCI’s other services, including to provide customersupport;
  • PCI needs it to satisfy a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote PCI services and to protect PCI’s legal rights andinterests;
  • PCI has obtained your specific consent to do so for a specific purpose; or
  • PCI needs to process your personal information to comply with a legal obligation.

b. Your Rights To Control Your Information 

To exercise any of your rights set forth in this section, please contact us at  Subject to our authentication of your identity, we will act on your request promptly. 

Right to Withdraw Consent and Stop Our Use of Your Personal Information: If you have consented for PCI to use your personal information for a specific purpose or purposes, you may contact us to instruct us that you withdraw your consent that we use your personal information for that purpose or those purposes.  Note however, this will not affect any processing or use of your personal information that took place before you withdrew your consent. 

Right to Access and Port Your Personal Information:  You may contact us to receive a copy of your personal information, which you may then port elsewhere for your purposes. 

Right to Correct or Change Your Personal Information: If your personal information has changed or you discover our records of your personal information is otherwise incorrect, you may contact us to change your personal information accordingly. 

Right to Be Forgotten: If you do not wish for PCI to have your personal information anymore, you may contact us to instruct us to delete your personal information from our records.  We will delete your personal information from our database.  Note, however, if you have communicated to us through email or other channels, we may incidentally have portions of your personal information within our internal archives of such communications, however, we will not use such Personal Information for any purpose inconsistent with your right to be forgotten or the record-keeping purposes of the archive.  We may also preserve your personal information if we are required to do so by law, however, we will not use such Personal Information for any purpose inconsistent with your right to be forgotten or such legal obligation. 

Right to Review Decision-Making: If you question why you have received a communication or other material from PCI, you may contact us to learn what about your personal information led us to send you the communication or other material. 



In accordance with the obligations under the Personal Information Protection and Electronic Documents Act (“PIPEDA”), we set forth the following additional notices and polices with respect to the residents of Canada who use the Online Services. 

Your Rights to Your Personal Information 

    • The right to withdraw your consent (where our processing activity is based on your consent); 
    • The right to be provided with details about what personal data we hold about you and whether your personal data has been transferred to a third-party, and to be provided with a copy of your personal data; 
    • The right to stop receiving marketing communication; and 
    • The right to require us to update any inaccuracies in the personal data we hold.  In order to assist us with this, please keep your account information up to date. 

To exercise any of your rights set forth in this section, please contact us at Subject to our authentication of your identity, we will act on your request promptly.  If PCI denies your request, we will advise you of the reason for the refusal. 

If you are not satisfied with how we have addressed your complaint or concerns, you can also contact your appropriate data privacy regulator.  If you are located in Canada, your appropriate data privacy regulator may be the Office of the Privacy Commissioner of Canada or a local provincial privacy regulator. 

Note: Publicly available information is defined under SOR/2001-7.  This includes information such as any personal information including the name, title, address and telephone number of an individual that appears in a professional or business directory, listing or notice, that is available to the public, where the collection, use and disclosure of the personal information relate directly to the purpose for which the information appears in the directory, listing or notice.  (For full definition see SOR/2001-7). 

  • An organization may collect, use and disclose publicly available personal information without the knowledge or consent of the individual. 



Email: Any recipient of email notices may opt out of receiving them at any time. To opt out of receiving emails, follow the unsubscribe instructions located near the bottom of each service update, newsletter or promotional email, or email your request to  In addition, you can manage your email preferences for specific items being sent to you email by using the Manage Your Email Preference link accessible or by clicking here. 

If you are a print subscriber and do not wish to receive email bills, renewal notices and other communications regarding your print subscriptions by email, you can email your request to Please note that even if you opt out of receiving subscriber communications by email, we may continue to send you subscriber communications by direct mail. 

Research Surveys: You may elect not to receive PCI research surveys by using the opt-out link contained in such emails and you may elect not to receive co-branded surveys by unsubscribing from emails from third party partners, as described below. 

Postal Addresses: PCI collects postal mailing address information from you so that PCI may fulfill the orders you submit and to inform you of PCI programs, products and services in which you may be interested. You have the right to opt out of receiving postal mailings from PCI. If you do not wish to receive postal mailings from PCI in the future, please send an email to 

Third Party Partners: PCI selectively makes its postal mailing address list and email list available to third party partners whose products or service offerings may be of interest to you. If you do not wish for PCI to provide either your postal mailing or email information (or both) to third party partners, please specify this in an email to or send a notice to PCI at the address listed at the end of this Policy.  In addition, you can manage your email preferences for specific items being sent to you email by using the Manage Your Email Preference link accessible or by clicking here. 

Third Party Event Sponsors: If you do not wish for PCI to share, with the third party sponsors of its events, any information you supply when you register for an event (including any webinars and events), such as your name, company name, postal address or email address, please specify this in an email to  In addition, you can manage your email preferences for specific items being sent to you email by using the Manage Your Email Preference link accessible or by clicking here. 

Turning Off Tracking Technologies: You can choose to have your computer warn you each time a persistent or session cookie is being sent, or you can choose to turn off such cookies through your browser settings. Each browser is a little different, so look at your browser’s Help menu to learn the correct way to modify your cookies. However, cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, please click here. It is important to remember that many of PCI’s services may not function properly if your cookies are disabled. For example, PCI needs first-party cookies to log you in to read stories that require registration or a subscription. In that case, you may set your browser to block third-party cookies and allow PCI’s first-party cookies only. 

Google Analytics: Google is one of the companies that we use to serve advertising and perform analytics on some of the Online Services. We and third party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to help implement the above uses of your information. To learn about Google Analytics’ currently available opt-outs for the Web, click here. To learn more about how Google uses cookies in advertising, you can visit the Google ad and content network privacy policy located here. You can opt out of receiving interest-based Google ads, or customize the ads Google shows you, by clicking herePCI also uses third party services for remarketing PCI’s products and services, such as Google’s Customer Match via the Google platform, whereby we will deliver targeted ads to you based on your prior usage on the Online Services. If you want to opt-out of remarketing, please email us at 

Network Advertising Initiative: Some of our advertising service providers may be members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. However, if you opt-out of receiving targeted ads in this manner, you will continue to receive advertising messages from us after you opt-out, but other members of the Network Advertising Initiative will not be able to target you based on your use of the Online Services and/or third party websites. If you would like more information about advertisers’ use of tracking technologies and about your option not to accept these cookies, you can go to If you would like to learn more about how interest-based information is collected and to know your choices about not having information used in this manner, you can go to 

“Do Not Track” Signals: Some third-party browsers provide “do not track” machine readable signals for websites which are automatically applied by default and therefore do not necessarily reflect our visitor’s choice as to whether they wish to receive advertisements tailored to their interests. As a result, at this timePCI does not respond to browser “do not track” signals or other similar mechanisms. Go to or if you wish to learn more about your options to not accept tracking cookies for-the-purpose-of receiving targeted interest-based advertisements. Please note that the-opt out is cookie-based and will only affect the specific computer and browser on which the opt-out is applied. 

Corrections/Cancellations and Questions: Upon your request, PCI will provide you with its record of the personal information you gave PCI at registration. For security reasons, this information will only be sent to the email address on file for the subscriber ID associated with it. With respect to corporate or law firm accounts, aggregated or individual user history may be shared with the account holder, upon request. If you have any questions about this Policy or would like PCI to correct any of your personal information, you can email your corrections to We will endeavor to comply with your requests as soon as reasonably possible, but changes requested of us may not be effective immediately. We are not responsible unless required by law, to inform third parties with whom we have already shared your information of any changes requested pursuant to this section. We are not responsible for removing information or causing information to be removed from the databases or records of such entities. 

If you would like to mail your inquiry, please direct it to: 

Attn: Circulation Department
1900 E. Golf Rd, Suite 950, Schaumburg, IL 60173
Schaumburg, IL 60173

 You may also contact Circulation by going to 


XVI. Tracking Technologies: 

Cookies: “Cookies” give users a special ID, which are small text files that are stored in the memory of a user’s computer, mobile, e-reader, tablet or other device used to access the Online Services (“Device”). PCI employs cookies to recognize you and your access privileges for certain locations on the Online Services as well as to track site usage. Subscribers who do not accept cookies from the Online Services cannot access many areas of the Online Services. We use both “session ID cookies” and “persistent cookies.” Session ID cookies are used to store information while a user is logged into the Online Services and expire when the user closes his/her browser. Persistent cookies are used to make tasks like logging into the Online Services easier for returning users by remembering a user’s login information. Persistent cookies stay on a user’s hard drive from one session to the next. “Flash cookies,” known as local shared objects, are data files placed on a Device via the Adobe Flash plug-in that may be built-in to or downloaded by you to your Device to personalize your visit. Our third-party service providers also may use Flash cookies to collect and store information. Flash cookies are different from standard browser cookies because of the amount of data, type of data, and how data is stored.  To manage Adobe Flash cookies, click here. 

Use of Cookies:  The Online Services may use the cookies described above to track information for routine administration and maintenance purposes, as well as to improve out website/application and our user experience.  PCI uses cookies for the following purposes on the Online Services: 

  • Strictly Necessary Cookies:  The Service uses these cookies for the website to function and cannot be switched off in our systems.  They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.  These cookies do not store any personally identifiable information. 
  • Analytics and Performance Cookies:  The Service may use analytic and performance cookies (such as Google Analytics) to allow us to optimize performance by collecting information about how you use our Service, such as which pages you visited and which links you accessed, as well as other analytical data.  All of this information is aggregated and therefore anonymous, therefore, none of this information can be used to identify you.  The sole purpose is to improve the website and understand how users interact with the website. 
  • Functional Cookies: The Service may use functional cookies which are essential for our website and Service to perform enhanced functions and personalization.  These include those required to allow registered users to authenticate and perform account-related functions, store information about your preferences such as account name, language and location, and history in order to better serve you. 
  • Advertising Cookies:  The Service may use advertising or marketing cookies to track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad.  They may be used to collect information about your online activities over time and across different websites predict your preferences and to display more relevant advertisements to you.  These cookies also allow a profile to be built about you and your interests and enable personalized ads to be shown to you based on your profile. 

Controlling Cookie:  You will see a “cookie banner” on the website or application requesting your consent for many of the cookies and tracking technologies we use.  You may either accept all cookies or customize which cookies you will allow.  Additionally, you can always change your browser settings to control cookie behavior or disable cookies if you have privacy concerns as described in this Privacy Policy.  Be aware that disabling cookies for websites/applications may interfere with your use of some websites/applications.  For EU residents and Canadian residents, you must consent first to the use of cookies before being allowed access to our Service. 

Web Beacons: Small graphic images or other web programming code called web beacons (also known as “1×1 GIFs” or “clear GIFs”) may be included in our web pages and messages. Web beacons may be invisible to you, but any electronic image or other web programming code inserted into a web page or email can act as a web beacon. Web beacons or similar technologies may be used for a number of purposes, including, without limitation, to count visitors to the Online Services, to monitor how users navigate the Online Services, to count how many emails that were sent were actually opened or to count how many particular articles or links were actually viewed.

Embedded Scripts: An embedded script is programming code that is designed to collect information about your interactions with the Online Services, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third-party service provider, is active only while you are connected to the Online Services, and is deactivated or deleted thereafter.

HTML5: We may use HTML5 in the Online Services, including without limitation in PCI mobile websites and certain mobile applications for the iPhone or iPad (and any other Apple iOS device). HTML5 has browser web storage that does not rely on traditional browser cookies. Like Flash cookies, HTML5 cookies are not stored in a browser “cookies” file and, like Flash cookies, can be used to track users across websites. We are currently unaware of a way for a user to disable local storage while simultaneously leaving cookies enabled.

E-tags/cache browsers/web logs: Like most standard website servers, we log IP addresses (a unique number assigned to every computer on the Internet) and Device identification in order to improve security, analyze trends and administer the Online Services. We may track your movement within the Online Services, the pages from which you were referred, access times and browser types. This information may include the browser you are using, the Internet address from which you linked to our Online Services, the operating system of your computer, the unique IP address of the computer or Device identification from the Device that you used to access our Online Services and usage and browsing habits. We use this information in the aggregate to gauge the effectiveness, usage, and popularity of our Online Services, track information for statistical purposes, help diagnose and troubleshoot server malfunctions, analyze trends, track user movement in the aggregate, and gather information. We may also use individual information we collect through web logs to send you targeted offers and other communications.

Last Revised: April 13, 2021 

Terms of Use