Firefly Fiber Broadband Reduces Installation Truck Rolls With Calix Deployment Enablement Services

How are Broadband Service Providers (BSPs) leveraging technology tools and field-proven processes to improve operational workflows, collaboration, and documentation during the installation process? How can this help reduce repeat install visits and ensure you deliver quality, speed, and lower your costs?

See how BSPs, Firefly Fiber Broadband did it!

After experiencing explosive growth, Firefly knew they had to run an efficient ship and continuously improve operations. One area they focused on was improving quality control with installations as well as educating their members and customers.

Now, being on track to achieve 200 installations a week with better quality, automated electronic capture of installation images, and benchmarking data, Firefly is seeing a 75-80% reduction in return truck rolls.

Watch the video (above) to get inspired by Firefly’s innovative approaches and best practices to improve installation processes and overall operational efficiency.

Calix cloud and software platforms enable service providers of all types and sizes to innovate and transform. Our customers utilize the real-time data and insights from Calix platforms to simplify their businesses and deliver experiences that excite their subscribers. The resulting growth in subscriber acquisition, loyalty, and revenue creates more value for their businesses and communities. This is the Calix mission, to enable communications service providers of all sizes to simplify, excite and grow. To learn more, visit calix.com.

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