This event was originally held on December 6, 2023 and is now available for on demand viewing.
Sponsor: Calix
Duration: 1 Hour
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Summary
In this webinar, we’ll explore how a leading broadband service provider was able to gain a deeper understanding of their customer satisfaction metrics. Discover how they leveraged data analytics and visualization to uncover hidden relationships between customer feedback and existing business data, ultimately leading to actionable strategies for improvement.
During this webinar, you will:
- Gain insights into the importance of measuring subscriber loyalty and learn best practices for surveying the subscriber experience.
- Explore how data analytics visualization can reveal untapped potential within your Net Promoter Score® (NPS®) results and other business data.
- Learn about the actionable insights and data-inspired plans developed by the Business Insights Data Analysts and the broadband service provider's team, leading to improved business results.
Speakers
Dr. Karen Bartuch
Services Marketing Director
Calix
Karen leads Marketing for Calix Services and has over 20 years of experience in Marketing and Technology. Prior to joining Calix she served in leadership roles at AWS, PwC, and Motorola Solutions. She is also an adjunct graduate instructor at DePaul University in Chicago.
