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    The educational content of this category relates to Network Maintenance Challenges and Solutions for Telecom/Communications Service Providers' (CSPs) mobile and fixed networks.  Best practices and guidance are targeted to telecom providers, contractors and others aligned with the ICT industry.

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    Recent

    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Vernon May
    Dec. 2, 2021
    They Could Be Making Your SOPs More Difficult Than They Need Be Letter from a reader Vernon, I spoke to Don McCarty and he suggested I speak with you. I […]
    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Vernon May
    Aug. 1, 2021
    Help Desk Problem-Solving Options — Fiber, coax, and twisted pair service all have at least one thing in common: when you call in for help with Internet issues, the help […]
    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Vernon May
    Jan. 15, 2021
    In the 1890’s, Jim was the best lumberjack in Minnesota, and had been for years. At 32 years old, he was a mountain of man and in his prime. Though […]
    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Vernon May
    Dec. 1, 2020
    It’s GIS — Merriam-Webster defines geospatial as an adjective: consisting of, derived from, or relating to data directly linked to specific geographical locations. The telecom...

    Recommended

    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Vernon May
    Oct. 1, 2020
    A Time to Gain, A Time to Lose — Our Column from May, 2020 was our most popular to date. (See “Forget the Bad Apples: What’s the Best Measurement of […]
    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Vernon May
    Jan. 1, 2020
    It’s Time to Surrender Your Breakdown Set: Part 2 — This article continues our original exploration into problems associated with troubleshooting paper/pulp insulated cables. ...
    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Vernon May
    Nov. 15, 2019
    It’s Time to Surrender Your Breakdown Set: Part 2 — This article continues our original exploration into problems associated with troubleshooting paper/pulp insulated cables. ...
    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Vernon May
    Oct. 1, 2019
    It’s Time to Surrender Your Breakdown Set — When we stop getting questions about paper/pulp insulated cables, we will stop writing about them. The truth is that there are still...
    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Vernon May
    Jan. 15, 2019
    Field Tips on Understanding Light Levels — I have worked with technicians in the field on 6 continents. You would be amazed at how alike we all are. As you […]