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    The educational content of this category relates to Network Maintenance Challenges and Solutions for Telecom/Communications Service Providers' (CSPs) mobile and fixed networks.  Best practices and guidance are targeted to telecom providers, contractors and others aligned with the ICT industry.

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    Recent

    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Network Reliability/Testing & Assurance/Cybersecurity/Safety

    Hanging On To Old DSL Myths?

    Dec. 2, 2021
    They Could Be Making Your SOPs More Difficult Than They Need Be Letter from a reader Vernon, I spoke to Don McCarty and he suggested I speak with you. I […]
    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Columnist

    The Most Common Step Is Often the Wrong Step

    Aug. 1, 2021
    Help Desk Problem-Solving Options — Fiber, coax, and twisted pair service all have at least one thing in common: when you call in for help with Internet issues, the help […]
    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Columnist

    What’s Wrong With Jim?

    Jan. 15, 2021
    In the 1890’s, Jim was the best lumberjack in Minnesota, and had been for years. At 32 years old, he was a mountain of man and in his prime. Though […]
    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Columnist

    TELUS Tells Us Their Churn Reduction Secret

    Dec. 1, 2020
    It’s GIS — Merriam-Webster defines geospatial as an adjective: consisting of, derived from, or relating to data directly linked to specific geographical locations. The telecom...

    Recommended

    ISE Columnist Vernon May, OSP & ISP Operations Expert
    5G/6G & Fixed Wireless Access/Mobile Evolution

    To Everything There Is a Season (Churn, Churn, Churn)

    Oct. 1, 2020
    A Time to Gain, A Time to Lose — Our Column from May, 2020 was our most popular to date. (See “Forget the Bad Apples: What’s the Best Measurement of […]
    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Columnist

    Squirreling Around Continues

    Jan. 1, 2020
    It’s Time to Surrender Your Breakdown Set: Part 2 — This article continues our original exploration into problems associated with troubleshooting paper/pulp insulated cables. ...
    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Columnist

    Squirreling Around Continues

    Nov. 15, 2019
    It’s Time to Surrender Your Breakdown Set: Part 2 — This article continues our original exploration into problems associated with troubleshooting paper/pulp insulated cables. ...
    ISE Columnist Vernon May, OSP & ISP Operations Expert
    Columnist

    The Search for a Better Mousetrap

    Oct. 1, 2019
    It’s Time to Surrender Your Breakdown Set — When we stop getting questions about paper/pulp insulated cables, we will stop writing about them. The truth is that there are still...
    ISE Columnist Vernon May, OSP & ISP Operations Expert
    WEB EXCLUSIVES

    Sharing Tricks of the Trade

    Jan. 15, 2019
    Field Tips on Understanding Light Levels — I have worked with technicians in the field on 6 continents. You would be amazed at how alike we all are. As you […]